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Wine Shop Supervisor

Wine Shop Supervisor

Backyard Vineyards is looking for an energetic and enthusiastic individual for the part time role of Wine Shop Supervisor in our tasting room.  The ideal candidate will have a passion for customer service, wine and experience in hospitality.  This position is part time in nature, with the majority of available shifts occurring on weekends.  The Supervisor is responsible for ensuring consistent and outstanding hospitality for all visitors, by providing a friendly, memorable and informative experience, with the ultimate goal of achieving sales. 

Job Duties will include:

·        Retail / Sales

o   Actively sell alongside Wine Shop Associates in order to achieve/exceed retail sales objectives, special tastings, non-wine merchandise

o   Understand all aspects POS operation; ensure timely delivery of any reports, daily sales envelopes, bank deposits as required

o   Assemble food orders, including wine shop platters in a safe manner

o   Assist the Manager in supervising breaks and time in/out, monitoring dress code and other company policies and procedures; oversee shift activities and motivate WSA’s to optimal performance levels

·        Special Events/Functions

o   Execution of in-store events including private functions, specialty tasting events, etc.…

o   Process and prepare orders for food and kitchen supplies, maintaining appropriate stock levels

o   Ensure staff is well informed about upcoming events via ongoing communications and internal event info/set up sheets

o   Manage staff and on-site event inventories (food, wine, stemware, rentals)

·        Visitor Experience

o   Greet visitors with a sincere and welcoming attitude and during their stay, provide consistent, first class customer service

o   Conduct winery tastings & tours with energy and enthusiasm

o   Positively and professionally handle customer inquiries and concerns in a timely manner – in person or in writing

o   Ensure daily tidiness of the wine shop, washrooms, merchandise and storage areas, includes the driveway entrance, parking lots and front entrance

·        Merchandising

o   Monitor store inventory, ensuring that the movement of all stock is being tracked accurately and that the store is always at optimum stock levels, through regular replenishment of wine and non-wine (in advance of stocking out)

o   Participate in inventory counts; generate skus/labels for all products for scanning and inventory tracking

o   Ensure that wine shop merchandising is always at its best – signage, displays

Qualifications:

·        High regard for personal presentation

·        Dependable & punctual

·        Confident & motivated

·        Able to lead and motivate others

·        Excellent relationship building skills / Customer Service

·        Ability to lift 30-45 pounds (a case of wine)

·        Serving it Right certificate

·        Team player with a positive attitude who loves BC Wine

Interested applicants should send a resume to info@backyardvineyards.ca 

We thank all those for applying, however only candidates selected for an interview will be contacted.

 Backyard Vineyards and its divisions welcomes and encourages applications from people with differing abilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Apply Now

Rave Reviews

  • The wines are absolutely fabulous – there wasn't one we didn't like. We stayed and had a cheese and charcuterie platter which was also exceptional. Highly recommend coming for a tasting and a nosh. Very good!
    - Winery Visitor (Google Reviews)

(604) 539-9463