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Hiring - Manager of Retail Operations

 

Backyard Vineyards, a division of Diamond Estates Wines & Spirits is a 15,000-case winery located in Langley, British Columbia, Canada. Since 2009, Backyard Vineyards has been producing award-winning varietals, blended, and bubbly wines from 100% BC grapes grown on-site in our own vineyard and complemented with fruit selected from the surrounding areas.

 

We believe the best working environments are built by great teams. We also believe ours is outstanding. And that means there's a lot of 'we' in the culture at Backyard Vineyards.

 

We are seeking an inspirational and energetic leader to join our team in the role of Manager, Winery Retail & Hospitality.  This role is vital in the overall sales performance of the wine boutique and responsible for the daily operations, including generating revenue, budget planning and management, visitor experience, staffing, as well as managing and developing both an on and off-site events program.

 

Summary of Key Responsibilities

Revenue Generation

o   Collaborate with Estate Manager to develop annual revenue targets and plans including wine, wine club, e-commerce, experience, and accessory sales, staffing and operating expenses.

o   Identifies and pursues new sources of revenue (e.g. wine sales, events, accessory program, bus tour groups, tourism partners, etc). 

 

Budget Development & Management

o   Develop annual expense budgets to support the revenue targets and take corrective action as necessary to ensure objectives are met. 

o   Provide financial analyses as needed

 

Hospitality & Events

o   Lead the development and execution of Hospitality and Event programming at wine boutique.

o   Evaluate opportunities in conjunction with seasonal merchandiser calendar and budget

o   Coordinate content with Marketing Team for social media support. 

 

Inventory & Administration

o   Manage retail administration including POS system, opening and closing processes

o   Responsible for coordinating monthly inventory counts and reporting, including both wine products and accessories.

o   Oversee all retail inventory transfers including retail store stock requests. 

 

Human Resources

o   Leads Retail & Hospitality recruitment and training. 

o   Provides ongoing coaching and feedback with performance reviews, both informal and formal.

o   Participates on Health & Safety Committee.

 

Requirements & Qualifications

·         Post-secondary diploma/degree with 5 plus years’ experience in retail management

·         Wine industry experience considered an asset

·         Understanding and comfortable with MS Office programs

·         Demonstrated creativity and event execution

·         Strong organization skills, ability to prioritize and adjust as needed

·         Collaborative yet comfortable to work independently

·         Good communications and presentation skills

·         Must have own source of transportation

·         Hours of work could vary, so must be flexible to work some evenings and weekends

 

If this sounds like an opportunity you would like to explore and possibly become a member of the of the Backyard team, please send in your resume to nwalters@backyardvineyards.ca

 

We thank all those for applying, however only candidates selected for an interview will be contacted.

 

Diamond Estates and its divisions welcomes and encourages applications from people with differing abilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please reach out to the winery directly for assistance.

 

The company encourages all employees to vaccinate against COVID-19 to ensure the health and safety of our employees, customers and guests.

 

Rave Reviews

  • I just wanted to take the time to thank you for the lovely wine tasting we had on September 14th. You accommodated 22 of us and everyone was made to feel welcome and really enjoyed their time. We will definitely be back!
    - Tour Group 2019

(604) 539-9463